The implementation of Humanforce’s suite of solutions has played a central role in more than halving SCCQ’s employee turnover during the past four years, from 40% to 17%, with some facilities reporting rates as low as 4-5%.

SCCQ has been providing aged care services to Australians for more than 40 years, and employs more than 1,300 staff, serving approximately 2,300 people across 13 aged care homes and five retirement villages. It also offers home care services to more than 1,250 people across metropolitan and regional Queensland.

The Aged Care sector has been under huge pressure in recent years due to the Royal Commission into Aged Care Quality and Safety, as well as persistent staff shortages. SCCQ recognised the need to modernise its workforce management processes to overcome these challenges.

“Southern Cross Care Queensland’s previous rostering system was at end of life. It hadn’t kept up with the growth in our organisation and the changes in our industry” explained Adam Priest, Head of People and Culture at SCCQ.

“We wanted to reduce the administrative burden on our managers, who were spending most of their days trying to fill shifts, swapping rosters around, and creating future rosters. The introduction of Humanforce [spanning workforce management, HR and wellbeing solutions] has played a big part in how we’ve managed to reduce our turnover rate by more than half.” 

The introduction of Humanforce spanning workforce workforce management, HR and wellbeing solutions has played a big part in how we’ve
managed to reduce our turnover rate by more than half.”

The integration of Humanforce’s comprehensive suite, particularly the Work App, Time & Attendance, Rostering & Scheduling, and Wellbeing, has transformed SCCQ’s approach to workforce management and the employee experience. The organisation’s employee Net Promoter Score (eNPS), a key measure of staff

Through automated processes, real-time visibility, and easy access to key information, SCCQ has streamlined operations and empowered staff with greater flexibility and control over their work schedules. Humanforce’s Rostering & Scheduling solution is playing a key role, transforming SCCQ’s rostering processes and delivering significant organisational time savings

“In our first pay fortnight just at one of our sites alone, there were over 300 shifts that were filled by pushing out available shifts through the mobile app,” said Priest. “That’s 300 shifts that someone didn’t need to make phone calls for and we didn’t need to look for agency workers. In addition, our staff were able to pick shifts that they wanted rather than shifts that we were begging them to do. It has resulted in a significant reduction in time to fill shifts.”

There’s also been time saved in the processing of timesheets, thanks to easier verification that someone rostered to work has shown up on time and stayed for the time expected of them. This has resulted in more than 80% of all the shifts and timesheets completed at SCCQ – that’s thousands of shifts each fortnight – being automatically approved.

Clayton Pyne, CEO of Humanforce, commented, “Our partnership with Southern Cross Care Queensland is a testament to how technology can revolutionise workforce management in complex sectors like aged care. By providing intuitive solutions that address industry-specific frontline worker challenges, we are helping organisations like Southern Cross Care Queensland deliver better outcomes for their employees and, ultimately, their aged care residents. We are proud to support them on their journey to improve workforce engagement, compliance, and operational efficiency.”

With Humanforce’s Wellbeing solution, SCCQ can offer a range of financial wellbeing tools, including perks & benefits, savings support and critical financial education to employees. This includes the ability to provide workers with early access to earned wages – a feature that is used by 60-70% of their staff.

Adam Priest noted, “I think Humanforce is best at providing staff with access to the information they need in an intuitive way via the app. Staff have loved the flexibility to be paid when they want to be paid or when they need to be paid. It has made a huge difference to their financial wellbeing.

“If a staff member needs extra funds for a particular event and they’ve already worked several shifts, they can jump on the Thrive app and have a percentage of those funds transferred straight away, instead of waiting until pay day,” Priest concluded.

About Humanforce
Humanforce provides the market leading, employee-centred, intelligent and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR, Payroll, Wellbeing and Talent - without compromise. Our vision is to make work easier and life better by focusing on the employee experience (EX), and the efficiency and optimisation of businesses.
Founded in 2002, Humanforce has a 2300-strong customer base and heading towards one million employees under management, across a wide range of industries including Aged Care, Childcare, Healthcare, Retail, Hospitality, Events & Stadia, Local Government and more. Today, we have offices across Australia, New Zealand, United Kingdom, Philippines and USA.
Customers include Story House Early Learning, Flight Centre, Southern Cross Care Qld, Howard Smith Wharves, Manchester City and more. https://humanforce.com

About Southern Cross Care

Southern Cross Care Queensland (SCCQ), a Catholic not-for-profit organization, was established over 40 years ago by the Knights of the Southern Cross to address the needs of the aging population. With a staff of over 1,300, SCCQ provides compassionate care and support to over 2,300 individuals