The Department of Maltese at the University of Malta has published Il-Vjagg it-Tajjeb, a bilingual phrasebook for ground and cabin crew and Malta International Airport, as well as anyone looking to improve their Maltese communication skills in aviation. It is freely available online.

The UM explained that this 50-page guide is divided into eight sections, covering key aspects of aviation work, from personal belongings and job roles to common questions. All the key words are conveniently listed alphabetically at the back of the book in English and Maltese.

A companion website malti.mt/learn-maltese includes all words and expressions from the book, each with a sound clip to aid pronunciation and comprehension.

The phrasebook was presented to the international ground crew members at Aviation Services Handling and Aviaserve, who participated in a training session.

The department of Maltese said that this initiative reflects the shared commitment of these three entities to improving public communication within the aviation sector. By equipping staff with essential Maltese language skills, it aims to “foster clearer interactions between airport personnel and passengers, enhance customer service, and promote the use of Maltese in professional settings.”

The staff of Aviation Services Handling and Aviaserve said that the were “highly satisfied with the content and delivery of the training, greatly appreciating the commitment of the Department of Maltese to supporting them in providing better service to their clients. This collaboration highlights the importance of language proficiency in enhancing communication and customer experience within the aviation industry.”

Photos: Department of Maltese – University of Malta

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