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Healthcare BPO Market 2017 Global Share, Trend, Segmentation and Forecast to 2020

The analysts forecast the global healthcare business process outsourcing (BPO) market to grow at a CAGR of 5.83% during the period 2016-2020.

PUNE, INDIA, June 8, 2017 / --

Global Healthcare BPO Market


BPO is a segment of outsourcing that consists of subcontracting business processes of an organization to a third-party vendor that has expertise in the required domain. These vendors then administer and manage the selected activity based on defined and measurable performance criteria. It helps clients increase their operational efficiency, concentrate on core competencies, reduce time-to-market, obtain access to fresh talent with experience in the latest technologies, and, in the long run, build an organization with an economical cost structure. Several healthcare providers adopt BPO services due to proven benefits of cost reduction, improved patient care services, and maximized staff efficiency.

Covered in this report
The report covers the present scenario and the growth prospects of the global healthcare business process outsourcing (BPO) market for 2016-2020. To calculate the market size, we consider revenue generated from BPO vendors from their healthcare BPO divisions. Healthcare BPO solutions and services can be broadly categorized into two based on consumers of healthcare BPO solution in the market:

Healthcare provider (hospitals, clinics, pharmaceutical companies, healthcare institutions, and public health systems)
Healthcare payer (health insurance firm)
We have considered total contract value (TCV) of vendors to forecast market size for 2016-2020. TCV is the value of contract summarized over a certain period of time.

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The market is divided into the following segments based on geography:
• Americas

The Global Healthcare Business Process Outsourcing (BPO) Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
• Accenture
• Cognizant Technology Solutions
• Genpact
• Xerox

Other prominent vendors
• Acclaris
• Accretive Health
• 3i Infotech
• Acura
• Aditya Birla Minacs
• Aon
• Aegis
• Allscripts Healthcare Solutions
• Allsec Technologies
• Capgemini
• Convergys
• Dell
• Dynamic Healthcare Systems
• Firstsource
• HCL Technologies
• Hexaware
• Hinduja Global Solutions
• HP
• IMS Health
• Infosys
• iProjects McKesson
• Medusind Solutions
• Minacs
• Mphasis
• NCO Financial Systems
• Serco Global Services
• Siemens Healthcare
• SourceHOV
• SUN Knowledge
• Sutherland Global
• Tech Mahindra
• Teleperformance
• Teletech
• ThinkHealth Services
• TMG Health
• Wipro

Market driver
• Shift from ICD-9 to ICD-10
• For a full, detailed list, view our report

Market challenge
• Lack of adequate ICT infrastructure
• For a full, detailed list, view our report

Market trend
• Medical document outsourcing on the rise
• For a full, detailed list, view our report

Key questions answered in this report
• What will the market size be in 2020 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?

Complete Report Details @

Table of Contents -Major Key Points

PART 01: Executive summary
• Highlights

PART 02: Scope of the report
• Market overview
• Countries covered
• Top healthcare BPO destinations 2016
• Top-vendor offerings

PART 03: Market research methodology
• Research methodology
• Economic indicators

PART 04: Introduction
• Key market highlights

PART 05: Market landscape
• Market overview
• Market size and forecast
• Five forces analysis

PART 06: Market segmentation by healthcare BPO services
• Global healthcare BPO market by healthcare BPO services
• Healthcare CRM BPO market
• Healthcare HR BPO market
• Healthcare F&A BPO market

PART 07: Geographical segmentation
• Global healthcare BPO market by geography
• Americas

PART 08: Market drivers
• Shift from ICD-9 to ICD-10
• Rise in automation and integrated sourcing strategies
• Increase in government regulations
• Rise of nearshore outsourcing destinations and access to technology

PART 09: Impact of drivers

PART 10: Market challenges
• Lack of adequate information and communication technology (ICT) infrastructure
• Interoperability issues
• High attrition rate and shortage of domain expertise
• Stringent regulatory norms

PART 11: Impact of drivers and challenges

PART 12: Market trends
• Medical document outsourcing on the rise
• Upsurge in RCM
• Rise in medical transcription outsourcing services
• Emergence of cloud-based BPO in healthcare
• Proliferation of real-time data analysis

PART 13: Vendor landscape
• Competitive landscape
• Market risk factors
• Other prominent vendors

PART 14: Key vendor analysis
• Accenture
• Cognizant Technology Solutions
• Genpact
• Xerox
• Recent developments


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Wise Guy Reports is part of the Wise Guy Consultants Pvt. Ltd. and offers premium progressive statistical surveying, Industryresearch reports, analysis & forecast data for industries and governments around the globe. Wise Guy Reports understand how essential statistical surveying information is for your organization or association. Therefore, we have associated with the top publishers and research firms all specialized in specific domains, ensuring you will receive the most reliable and up to date research data available.

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